WeWork Labs Member Portal FAQ
How do I access the member portal?
To access the member portal go to members.weworklabs.com and log in with your WeWork ID. If you haven’t onboarded yet, you’ll be prompted to do so—that way we can give you the most personalized experience!
I’m running into some issues accessing the portal. What do I do?
Make sure you’re using the same login as you do to access the WeWork Member Network or Insider. If you’re still having problems logging in, please reach out to your Labs Manager and we’ll get it sorted out for you!
My photo is missing or I’d like to update it. How do I add one?
Go to members.wework.com → Your profile, click on “Edit your profile” and then on your profile image.
Some of my profile information is missing or needs to be updated. How do I update it?
Click on your avatar at the top of the left menu. Most of your profile information can be updated by clicking on the pencil icon in your profile view.
This will take you to your onboarding form where you can add or update your information. NOTE: Make sure you scroll to the bottom and hit submit for it to save!
Some additional profile information can be updated through your profile on the WeWork member network. Here you can add or update:
- Your photo
- Your job title
- Your company logo
Some of my company information is missing or needs to be updated. How do I update it?
If you are a founder, you can update the following information by clicking on the pencil icon in your profile.
- Name of your company: If you’re doing business under a different venture than your official WeWork account name, you can update that here.
- Elevator pitch
- Company website
Your company logo is set through your WeWork profile and you can update it if you go to members.wework.com → Company profile.
My company logo is missing or needs to be updated. How do add or update it?
To add or update your company’s logo go to members.wework.com → Company profile
My company’s stage is missing or not accurate. How can I update it?
Your company stage is set during office hours with your Labs Manager. Set up some time with your Labs Manager to get staged.
I found a bug! How do I get it fixed?
We’re always here to help! Submit tickets here or click on the “Feedback and Support” link in the left hand navigation of the member portal.