WeWork Labs Biz Dev Week: Measuring Customer Success for your Pilot

About the Session

Customer Success isn't always about retention and reducing churn. Thoughtful customer success programs can increase incremental revenue, derive product innovation and build stronger brand value with your customers. What it comes down to is building  the quality of your relationship with the customer.

About the Mentor

Tom Lowden is the Head of Labs US and Canada. Before joining WeWork Labs, Tom built a university accelerator, ran early-stage investments for a media company and built a series of coffee shops. He loves working with entrepreneurs that are trying to change the world.

This post is based on content from a WeWork Labs programming session. If you're interested in connecting directly with this mentor, please ask your Labs Manager for assistance.

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