WeWork Labs Biz Dev Week: Measuring Customer Success for your Pilot
About the Session
Customer Success isn't always about retention and reducing churn. Thoughtful customer success programs can increase incremental revenue, derive product innovation and build stronger brand value with your customers. What it comes down to is building the quality of your relationship with the customer.
About the Mentor
Tom Lowden is the Head of Labs US and Canada. Before joining WeWork Labs, Tom built a university accelerator, ran early-stage investments for a media company and built a series of coffee shops. He loves working with entrepreneurs that are trying to change the world.
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