Master the Most Important Customer Acquisition Tool Post COVID-19

You cannot acquire customers until you know who they are, what their state of mind is, and what their needs are. Customer acquisition begins with Customer Experience. You have to build the customer journey before you ask your customers to go on that journey. In this session with the Labs Small Business Accelerator, Liliana will lead the group through an example of customer journey while explaining customer centric thinking and how to develop customer centric mindset.

You can view slides from the session here:

This post is based on content from a WeWork Labs programming session. If you're interested in connecting directly with this mentor, please ask your Labs Manager for assistance.

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