Sales Academy (Pacific): How to Provide World-Class Customer Experience & Support

Once you've landed that dream client, the task of keeping your customers or users begins. It used to be sufficient to just have a helpline available for a limited number of business hours. Those days are gone. The customer support space is an increasingly important and competitive one.  As people get more used to instant gratification, it's important for organizations to be able to respond in real-time. Omni-channel customer touchpoints can make a big difference to your customer satisfaction and retention.
In this session, we will go over the core foundations of your customer success plan. You will learn about some innovative case studies and how you can add some of their tools and tactics to your strategy.

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