Sales Academy (EMEA): How to Deliver Value and de Facto Growth throughout the Customer Journey

"Great, I have signed a new customer, but what's next for them?" is a frequent question raised after a deal has closed - and for a good reason. Customers are likely to spend 140% more after a positive experience than customers who report negative experiences!
And that is where Customer Success comes in: from pre-sales to onboarding, to adoption and renewal, Customer Success teams will relentlessly focus on fastening the time to first value, so that customers' pains are solved in a timely manner and so that their lifetime value increases along the way.

Join this session to learn more about the key factors to value realization, including a critical account teaming motion as well as a strong challenger mindset.

Speakers: Violaine Yziquel, Sr Manager Customer Success, Slack & CEO, Customer Success Network (UK) and Alix Fenoll-Wattinne, Head of Operations, Customer Success Network(UK)

You've successfully subscribed to WeWork Labs Insider
Great! Next, complete checkout for full access to WeWork Labs Insider
Welcome back! You've successfully signed in.
Success! Your account is fully activated, you now have access to all content. Check your email If you are not already signed in.