Sales Academy (EMEA): How to Deliver Value and de Facto Growth throughout the Customer Journey
"Great, I have signed a new customer, but what's next for them?" is a frequent question raised after a deal has closed - and for a good reason. Customers are likely to spend 140% more after a positive experience than customers who report negative experiences!
And that is where Customer Success comes in: from pre-sales to onboarding, to adoption and renewal, Customer Success teams will relentlessly focus on fastening the time to first value, so that customers' pains are solved in a timely manner and so that their lifetime value increases along the way.
Join this session to learn more about the key factors to value realization, including a critical account teaming motion as well as a strong challenger mindset.
Speakers: Violaine Yziquel, Sr Manager Customer Success, Slack & CEO, Customer Success Network (UK) and Alix Fenoll-Wattinne, Head of Operations, Customer Success Network(UK)
